returns
exchanges
shipping
Return and Exchange Policy:
We want you to be thrilled with your Chell'e Couture purchase. If for any reason you are not satisfied, here are the details of our return and exchange policy:
Eligible Items: Most unworn, unwashed, and undamaged items can be returned within 30 days of the purchase date. Custom-made dresses are final sale and cannot be returned unless there is a defect in craftsmanship.
Return Process: To initiate a return, please contact our customer support team at chellecouturedesignz@gmail.com with your order number and a brief explanation of the reason for the return. We will provide you with return instructions.
Return Shipping: The cost of return shipping is the responsibility of the customer, except in cases where the item received is damaged or defective.
Refunds and Exchanges: Once we receive your returned item and inspect it, we will process your refund or exchange. Refunds will be issued to the original payment method. Exchanges will be processed promptly, and the replacement item will be shipped to you.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a return or exchange at no additional cost to you.
Shipping Information:
At Chell'e Couture, we strive to make your shopping experience as seamless as possible. Here's everything you need to know about our shipping process:
Processing Time: Orders typically take 5-7 business days to process before they are shipped.
Shipping Methods: We offer several shipping options, including standard and expedited shipping. The available methods and their estimated delivery times will be displayed at checkout.
Shipping Costs: Shipping costs are calculated based on your location, chosen shipping method, and order weight. You can view the shipping costs at checkout before finalizing your purchase.
Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your shipment until it reaches your doorstep.
International Shipping: Chell'e Couture proudly serves customers worldwide. Please note that international shipping may incur additional customs fees, duties, or taxes, which are the responsibility of the recipient.